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You can order any items by phone, fax, or e-mail. Our on-line order process will be offered in the near future.
For all orders, we will need you to
provide us a full name and shipping address as well
as a good day time phone number.
For carpet orders we need all information on your vehicle as well as
the specific instructions as to carpet color,
embroidery color, binding color, etc.
This information must be provided to us on our order form that the
Buyer
will need to complete,
sign, and return to us prior to the order being placed. This form is on
the respective carpet page immediately available for download.
We will need your credit card number, expiration date, and the
three (3) or four (4) digit security code depending on the card type.
You must advise if the credit card billing address zip code is
different from the shipping address.
We do accept most major credit cards, but please be aware that if you
have a business purchase card, it may not work on our
system. It appears that those cards must be used either locally to the
subscriber or actually run through the credit card machine. We have
experienced difficulty recently with the cards being declined.
We do not charge your credit card until the carpets have arrived at
our facility and until we actually ship them to you. We inspect every
set that comes in, and we want to make certain they are done correctly.Your
invoice and credit card receipt will be included with the shipment.
We do not use 3rd party processing, and, as such, we have been
certified by Trustkeeper as a Trustwave™
certified safe credit card processor. The credit card information you
provide us is closely guarded, is promptly destroyed upon completion
of your transaction, and does not leave our offices.
Our fax is a direct line. It is not an e-fax or a retransmitted fax.
Thus, the information you provide us is additionally safeguarded.
Orders are generally shipped by Federal Express ground service, and the day we
actually ship your products we will advise you by e-mail of the FedEx tracking
number. We can certainly use any designated carrier of preference, however. |
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